YITH Live Chat Premium v1.4.5

Install a Live chat system on your e-commerce to interact with your customers and improve the customer satisfaction rate.

How you can benefit from it:

You will improve your e-commerce customer service by offering real-time support and by answering directly to your users’ requests;

You will substantially reduce the number of pending orders and abandoned carts by solving in real-time problems encountered by users or clearing doubts that are preventing them from purchase;

You will be able to offer prompt feedback about your users’ needs guiding them through a positive and informed purchase process and enhance your e-commerce reliability.

Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.

That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it. And this process means fewer sales… A lot less!

Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way. This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.

This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, assign specific roles to operators that will be able to talk to your customers thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.

Save the messages of the conversations
With the specific feature, you can save messages and details for each user that has started a conversation with your operators.

Receive messages when there are no operators
Users will be reassured by the freedom to ask and receive an answer even when there is no one available online

RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS
In this way, everyone will be able to contact you, it doesn’t matter it operators are busy with other usersCreate a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator’s work.

View the duration of the conversation
A timer will start from the opening until the ending of the chat session.

Speed up answer time
Thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers